DRM Playback Troubleshooting on Android

Android Chrome 75 is out and we have confirmed that it solves the issue with Widevine provisioning in disconnected mode.  Users that used Chrome 74 or earlier should clean their browsing history. Then, at least 2 minutes, remain connected for the new provisioning implementation to take full effect allowing for DRM Playback. 

We advise all Android users willing to watch DRM content in their browser, especially airline passengers, to upgrade their Chrome browser.

Here are the steps to clear local history:

Step 1 Open Chrome and select “History”

Step 2. Tap “Clear browsing data…”

Step3. Clear selected data.

After following those steps, the user should be able to stream DRM content. It is also of importance to note that a rooted Phone will not be supported as per the definition and requirements of DRM playback.

IdeaNova Technologies is a highly specialized software company with 10 years experience in Secure Video Streaming. IdeaNova creates customized and user-friendly entertainment platforms to enable passengers to play music, watch movies, TV shows, play video games and view maps on the seatback screens as well as on their own tablets or smartphones, wherever they are: trains, airports, hotels, airplanes.

Our product/service portfolio includes:

– A software layer and set of IFE portal development tools that are user-friendly and operate across multiple IFE platforms.

– A team of experts that has worked with major IFE OEMs to create their IFE portals across various platforms.

Posted by

Tinglan Yang