While Starlink aircraft installation may promise great bandwidth when it comes to satellite Internet, it doesn’t solve the essential passenger experience for airlines. Connectivity is just the beginning. To truly soar, airlines must go beyond just connectivity. They must up their game and embrace personalization, offer a rich variety of content, and integrate state-of-the-art applications to captivate and delight their passengers.
Are you ready to improve passenger experience or will you become just another internet service provider at 30,000 feet? Enhance satisfaction with personalized content and advanced applications. Make every journey memorable with personal touches like warm greetings and customized in-flight entertainment. Small gestures create lasting impacts.
IdeaNova’s cutting-edge tools to help you up your game and enhance passenger experience:
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- Seamless Personalization: Airlines have access to a wealth of passenger information that can enhance inflight entertainment. Inplay Portal brings it all together to provide features such as content recommendations, playback with the desired audio language and subtitles configuration, resumption of playback, AI assisted content processing, and even social features such as in cabin text and video communication, airline branded web meetings or synchronous watching of content.
- Content Selection and Delivery: In-flight content should extend beyond what’s available on the aircraft. Popular streaming platforms like Netflix, Hulu, Disney+, etc. will likely serve content from the ground. To ensure easy and reliable viewing, airlines will need edge caching solutions like Inplay Edge, which would store popular content on the aircraft. This would simplify content delivery in low or no bandwidth areas or during peak network usage times when bandwidth is limited. Plus, studio generated content is not the only content watched by passengers. User generated content has much more popularity and to stay relevant, products like Inplay Flow can help. The paragraph below covers our screen sharing application Inplay Flow and others.
- Onboard Applications: Both seatback screen and personal device apps need enhancements to allow passengers to easily connect to the internet and access airline-specific content and information from onboard networks. Solutions like Captive Portal can effectively integrate the two networks. Plus, airlines are at advantage to SVODs as they have access to accurate flight information. Inplay Player handles this well, allowing the two most watched applications to be accessible within a click of one single button. And products such as Inplay Flow enable airlines to use existing IFE systems to deliver content to both PEDs and seatback screens, enhancing passenger choice and validating their IFE investment. Inplay Flow can make content cost much cheaper, allowing user generated content to be shared between the PEDs and seatback screens. Airlines might also be interested in branded web meetings, which are possible through Intouch. Neither MS Teams or Google Meet allow branding and bandwidth management offered by Intouch.
Take the next step
Ready to go beyond just connectivity? If so, we’re here to help. Visit our website or contact us today for more information on how our cutting-edge technology and innovative solutions can redefine passenger experience.